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Management

Effective Executive

November ' 03
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MANAGERIAL EFFECTIVENESS : Lessons from India
50
The East India Company : Survival Strategies
50
Sun Microsystems : Redefining Business Model
50
Strategic Planning : The Missing Link in Corporate Governance.
50
Virtual teams : How to Structure and Manage Them?
50
Organizational Culture : The Difficult Act of Managing Change
50
Indian Aviation Industry : Evolution & Trends
50
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COVER STORY

Outsourcing Overseas: Navigating Uncgarted Waters

-- Max P Michaels

Indian Companies have the potential to generate $25 bn from business process outsourcing services, contributing $110 bn to the global GDP by 2008. In order to sail through the Dynamics of demand, supply, and gobal trade, companies should focus on: Segmenting the marketplace, developing and retaing talent, shaping fair trade practises, partnering with American companies, and contributing as global coporate citizens.

@ Max P Michaels. All Rights Reserved

GENERAL MANAGEMENT

MANAGERIAL EFFECTIVENESS : Lessons from India

-- Colonel VRK Prasad

Many management lessons can be drawn from Indian philosophy.

© IUP. All Rights Reserved.

Article Price : Rs.50

The East India Company : Organization Structure, Control and Governance

-- Sanjib Dutta

Understanding the organization structure, control systems and governance in the East India Company.

© IUP. All Rights Reserved.

FINANCIAL MANAGEMENT

Microsoft : Stock Options and Restricted Stock

-- Dennis N Aust

Microsoft recently announced a compensation plan replacing stock options with restricted stocks. The author feels that Microsoft has missed an oppturnity to redefine its incentive compensation program to focus on factors that determine sustainable shareholder valve and link compensation to effective implementation.

@ Dennis N Aust, All Rights Reserved

STRATEGIC MANAGEMENT

The East India Company : Survival Strategies

-- Amit Singh Sisodiya

The strategies adopted by the East India Company and how it survived for more than 200 years.

© IUP. All Rights Reserved.

Article Price : Rs.50

Sun Microsystems : Redefining Business Model

-- Pradip Sinha

Scott McNeally's attempt to redefine software business model is going to be crucial for survival of Sun; not to mention his own also.

© IUP. All Rights Reserved.

Article Price : Rs.50

CORPORATE GOVERNANCE

Strategic Planning : The Missing Link in Corporate Governance.

-- Anindya Roy

So far Boards' role was limited to promoting transparency and accountability. However, given the complexities of present day business environment, Boards should be involved in strategic decision-making as well

© IUP. All Rights Reserved.

Article Price : Rs.50

INFORMATION TECHNOLOGY

Virtual teams : How to Structure and Manage Them?

-- Andrew Dutta and Manjeesh K Singh

Virtual teams are a reality in today's organization. The article discusses how to structure and manage virtual teams.

© IUP. All Rights Reserved.

Article Price : Rs.50

LEADERSHIP & CHANGE MANAGEMENT

Organizational Culture : The Difficult Act of Managing Change

-- Anil Kumar Kartham

Though changing organizational culture is difficult, yet some companies have done it successfully. How?

© IUP. All Rights Reserved.

Article Price : Rs.50

INDUSTRY NOTE

Indian Aviation Industry : Evolution & Trends

-- Sunil Bhardwaj

Comparative growth patterns in the domestic aviation industry after the entry of private players.

© IUP. All Rights Reserved.

Article Price : Rs.50

 

Global Executive Summaries

  • Surging small carriers
  • Motorola facing the dragon
  • Nokia entering the game industry
  • Japan Tobbaco fights back
  • Making biotech drugs
  • CEO compensation:How Much is Too Much
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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