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Management

MBA Review


February' 07
Regular Features
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Women in Business : Of Substance, Strength, and Success
Competing for Talent : The War Intensifies
Outsourcing : Offshore or Nearshore
MBA Admission System :Needs a Change
Attrition Rate : Ways to Control
Negotiation : Needs Exploration and Interaction
Application of Gandhian Principles in Management
Coastal Agriculture : The Promising Future
Economic Development :The Role of Knowledge Society
India : An Emerging Economic Powerhouse
CRM : Development of an Effective Strategy
Soft Skills Training : The Hard Way
Networked Relationships : Ambits and Boundaries
Milton Friedman
     
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Women in Business : Of Substance, Strength, and Success

-- Amita Singh

Women managers are slowly but surely breaking the glass ceiling to handle strategic and key positions which were once thought of the prerogative of their male counterparts. However, they still face significant challenges. In 2006, The Fortune, one of the most influential business publications in America, released its annual list of 50 most powerful women business managers; it sprung off quite a few pleasant surprises. There were three Indian women managers who made it to the list this time as against two in 2005 rankings.

Article Price : Rs.50

Competing for Talent : The War Intensifies

-- A Anand

The shortage of workforce and the consequent competition for highly- skilled staff resulted in a talent war especially in hi-tech industries. Attracting and retaining talent is one of the serious problems faced by the corporate world today. Lack of time and attention from top executives is one of the key barrier of managing talent. These developments reiterate the need of the organizations to make suitable initiatives to retain talent in their annual agenda. Information Technology (IT) companies are facing severe talent crunch than traditional companies.

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Outsourcing : Offshore or Nearshore

-- Shivani Shukla Raval

The economic logic behind offshoring is the reduction of cost. People who use their skills for lesser pay have an advantage over those who demand more wages. Countries should freely trade the items that cost them less to produce.In today's cost competitive environment, organizations are working overtime to maximize their efficiencies worldwide. As a result, firms are focusing more on their core competencies and relying on outsourcing of non-core activities to cost-efficient locations such as India and China, that provide low-cost pharmaceutical and IT services due to economies of scale.

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MBA Admission System :Needs a Change

-- B R Londhe

Entrance Exams are challenging in nature and are meticulously designed to assess candidate's skills in communication, calculation, ability in analyzing situations, drawing deductions and decision-making. However, it is important that students are oriented to the expectations of the various Entrance Tests.

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Attrition Rate : Ways to Control

-- K Abirami Devi and Ranjitham D

BPO sector is gearing up to generate one million jobs by the year 2008. However, high attrition rate is the biggest challenge faced by this sector. This article discusses the strategies to be adopted to reduce attrition rate.

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Negotiation : Needs Exploration and Interaction

-- Suravi Mandal

Human needs and interests play an important role in negotiation. Understanding and assessing the key needs of the negotiators is a sure way for successful negotiation. The prime focus of need-based negotiation is on the interests and the expectations of the negotiators.

Article Price : Rs.50

Application of Gandhian Principles in Management

-- Mita Vora

Gandhi is the best example of an effective manager and an extraordinary leader. It is high time, we analyzed his principles and qualities to understand his management style. The new-found faith in Gandhian principles means good for the country and businesses, only if interpreted correctly.

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Coastal Agriculture : The Promising Future

-- Meenu Bhatnagar

Coastal agriculture plays an important role in the economy of the local community as it provides much needed economic support and employment. The article explores the important aspects such as the role of shelter belts and their benefits in coastal agriculture.

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Economic Development :The Role of Knowledge Society

-- Chikati Srinu, Krishna Reddy B and Uma Shankar B

The pace of India's progress will depend to a large extent on its ability to make available the latest and most useful knowledge to vast sections of the population. In the modern society, knowledge creates new opportunities for action. It drives innovation and innovation drives to progress. Hence, today, knowledge is the most important force of production that drives economic growth. Creating a knowledge society is fundamental to fulfill the vision of a developed India. India should leverage the power of information technology to leapfrog poverty barriers to promote economic and social development.

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India : An Emerging Economic Powerhouse

-- Sunitha Ravi

Economic liberalization has paved way for rapid technological process for India, while globalization has given its young talent vast employment opportunities across the globe. India's self-confidence is improving with each global acquisition. As a result, India is slowly emerging as an economic superpower.

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CRM : Development of an Effective Strategy

-- Vijay Kumar Mishra and P Hanumantha Rao

Much has been talked about the effective role and importance of Customer Relationship Management (CRM) strategies and inclusion of it as a vital part of development. This article aims to present a few points of concern about CRM's role.

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Soft Skills Training : The Hard Way

-- K Jayashri Shetty

There is a hue and cry, especially by the corporates, regarding soft skills training. Some corporates today have in-house trainers to brush-up the soft skills of their personnel. Most other corporates expect new entrants to their organization to be tailor-made to fit in their requirements. This article analyzes the soft skills training and the ways to go about implementing the same.

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Networked Relationships : Ambits and Boundaries

-- Asha Arvind

The Behavioral Science approach today emphasizes that success is governed by right attitude and personality. The article discusses the importance of dynamics at work and how these can become the vehicles for creative and winning combinations of knowledge pools.

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Milton Friedman

-- Vijayanand CH

The leading proponent of the Monetarist School of Economic Thought, Friedman was well-known for reviving interest in the money supply as a determinant of the nominal value of output.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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