A 'peer reviewed' journal indexed on Cabell's Directory, and also distributed by EBSCO and Proquest Database
It is a quarterly journal that focuses on Purchasing, Manufacturing, 3PL, E-procurement, Reverse supply chain inventory, Warehousing, Planning and forecasting, Collaborative commerce, Data analytics, E-supply chains, Risk management and sustainability of supply chains, Value chain management, etc.
An Empirical Study of Service Quality Dimensions and Passenger Satisfaction for BRTS
The objective of this study is to investigate passenger satisfaction using different service quality dimensions to Bus Rapid Transit System (BRTS) in the city of Rajkot. Service quality comprises four dimensions, namely, tangible services, personnel services, reliability and comfort. These four dimensions comprise 17 attributes. A questionnaire was prepared and opinion of 282 passengers was collected and analyzed using multiple regression analysis. The results of the study suggest that most of the passengers, particularly students, are satisfied with various service quality attributes. The study also reveals that tangible services, personnel services, reliability and comfort have positive impact on passenger satisfaction.
Supplier Selection in Supply Chains: A SWOT Guided Artificial Intelligence Approach
Supplier selection is a key component of supply chain management. Several methodologies employing a plethora of qualitative and quantitative criteria have been proposed over the years to address the issue. The strategic importance of supplier selection and the presence of robust artificial intelligence tools have prompted the authors to propose a modeling approach that blends the two methodologies. The authors propose analyzing strategic information with expert systems and neural networks to modify the parameters of fuzzy linear programming model used for determining supplier allocations.
Evaluation of Supply Chain Activities in Indian SMEs: A Fuzzy AHP Approach
The purpose of this paper is to evaluate the level of supply chain awareness in Small and Medium Scale Enterprises (SMEs) based on an integrated Fuzzy Analytic Hierarchy Approach (FAHP). The study incorporated six basic dimensions of supply chain awareness. The dimensions are taken from the literature. A structured questionnaire is used for collecting data. Supply chain integration, information sharing, supply chain characteristics, customer service management, location and Just-in-time (JIT) capabilities are the important parameters for supply chain activity to gain competitive advantage for SMEs. The variables used to measure might not entirely measure all aspects of actual inputs and outputs. The importance of supply chain variable depends on understanding the criticality of that variable for the business. FAHP approach is used to determine the weights of criteria and sub-criteria of supply chain awareness of Indian SMEs. An integrated approach of FAHP is used to evaluate the dimensions of supply chain activities of SMEs.
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