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The IUP Journal of Knowledge Management

Jan-Apr '10
Focus

Use of only information and control systems along with pre-defined goals, objectives and best practices may not necessarily achieve long-term organizational competence. The new world of business is characterized by high levels of uncertainty and inability to predict the future.

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Competitive Knowledge and Strategy in High Velocity Environments
Knowledge Sharing and Trust in Organizations
Internalization and International Knowledge Diffusion: Empirical Evidence from Spain
Knowledge Management: Emerging Practices in IT Industry in NCR
A Study on Knowledge Management Practices of Auto Component Manufacturing Companies in Ludhiana City
Measuring Creative Work: The European Experience
Effective Factors in Technology Transfer in the Pharmaceutical Industries of Iran: A Case Study
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Competitive Knowledge and Strategy in High Velocity Environments

-- Chris Hall and Derek Lundberg

It is hypothesized that firms in high velocity, dynamic and fast changing environments should be more likely to develop good competitive knowledge and intelligence systems to help their decision makers make better informed decisions. However, this paper shows that while there is a correlation between the velocity of the environment and managers' needs for better competitive knowledge, there is almost no relation between the rate of change a firm faces and its competitive knowledge capability. This poses a significant problem for strategic planning because it suggests that managers, despite being aware of their relative competitive knowledge needs, are unlikely to actually have systematic access to the intelligence and knowledge they need to make good strategic decisions.

Knowledge Sharing and Trust in Organizations

-- Joanne McNeish and Inder Jit Singh Mann

This paper explores the role of trust in knowledge sharing in day-to-day operations within organizations. Trust in terms of interpersonal and inter-group relations in knowledge sharing situations within organizations is reviewed. It focuses on positive knowledge sharing and trust. Trust is determined to be one of the several antecedents to knowledge sharing as well as being integral to other variables that impact knowledge sharing. A model is proposed and suggestions for further research are made.

Internalization and International Knowledge Diffusion: Empirical Evidence from Spain

-- Pedro Mendi

This paper inquires into the factors that make the international transmission of knowledge more efficient within multinationals than between unaffiliated parties. It provides evidence, drawn from a sample of contracts for the acquisition of technology by Spanish firms in 1991. As found in previous studies, the competitive advantage of multinationals lies in the transmission of tacit knowledge, a type of knowledge often transferred together with process technologies. Furthermore, evidence is found that the lower costs of internal transfers permit some transfers of tacit technology to be carried out in cases where it would be impossible by means of an unaffiliated agreement. Finally, the relative advantage of multinationals increases with the interrelation between the source and the host countries.

Knowledge Management: Emerging Practices in IT Industry in NCR

-- Jyoti Batra

Knowledge Management (KM) is getting competitive advantage. Development and sharing of knowledge increase innovative ability of employees. KM is the creation and application of new knowledge for achieving additional value. The process starts from individual level and then proceeds towards the organizational level. It is the continuous process of development and improvement. Earlier groupware was used as productive technology for communication among employees. Now KM has developed its position as a distinct discipline. KM creates the environment in the organization for the availability and dissemination of information. KM led the organizations to adopt the experience's insight. Organization facilitates the optimal use of KM. IT industry is knowledge-prone and its qualified and educated employees are their assets.This sector uses the technological aspect of the KM. IT industry uses the KM as a business strategy with main focus on technology and human resource management. For IT industry it is a techno-centric complex adaptive system. This paper presents the emerging trend of practicing KM in the IT industry in NCR. This is a new evolution towards service-oriented architecture to act in an even greater synchronicity.

A Study on Knowledge Management Practices of Auto Component Manufacturing Companies in Ludhiana City

-- S K Chadha and Deepa Kapoor

Knowledge Management (KM) is looked upon as the most planned and valuable resource for organizations determined to compete in the knowledge economy. Management scholars consider KM practices as an important area of sustainable competitiveness. The key focus of the information systems has also changed from the management of information to that of knowledge. During the last decade India has emerged as one of the largest markets for automobiles and an important base for global suppliers of auto components. The rapid transformation of the Indian automobile industry with a number of new entrants and joint ventures have changed the structure of auto components industry. It has also put enormous pressure on the areas of quality and cost effectiveness. Punjab has been identified as a hub for promoting auto components industry in India. The main objective of the paper is to study and analyze the KM practices in selected auto component industries in Ludhiana. To carry out the research both primary and secondary data have been used. A structured questionnaire was administered to find out present status, problems and other issues involved in KM. The research indicated that although the companies acknowledge the benefits of KM, there still exist barriers in knowledge sharing.

Measuring Creative Work: The European Experience

-- Edward Lorenz and Bengt-Åke Lundvall

Creativity has attracted the attention of researchers in a variety of disciplines. In the management literature the focus has been on how creativity emerges from the interaction between the individual employee and various aspects of management style and work organization. Prior to Richard Florida's publication of The Rise of the Creative Class (2002), relatively little attention has been given to analyzing creativity at the levels of regions and nations. In this paper, we measure the volume of creative work and link it to the national economic performance in Europe. We demonstrate that the frequency of creative work is quite different in different parts of Europe and that it correlates with national innovative performance. The results indicate that innovation may be promoted by knowledge management strategies offering employees opportunities to implement their own ideas.

Effective Factors in Technology Transfer in the Pharmaceutical Industries of Iran: A Case Study

-- M Mahboudi and B R Ananthan

The purpose of this research is to recognize and grade the effective factors on technology transfer in Iran's pharmaceutical industries. The study endeavors to present an appropriate model of technology transfer for the industries. The paper has identified and classified effective factors on technology transfer in seven of the major criteria and each of the main criteria covers different sub-criteria where their weight (the main criteria) are determined by the Analytical Hierarchy Process (AHP) model. The study has utilized the experience of other companies in developed and newly industrial countries in the field of technology transfer, for enriching the result of the research.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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