July'22

Articles

Friendship at Work: Do Women and Men Have Different Perspectives on Its Influence on Productivity, Emotional Support and Career?
Rita Rangnekar

This paper explores the association of workplace friendship with productivity, emotional support at work, personal disclosure and career progression of co-workers, and the difference in the meaning of this association to women and men. After examining how workplace friendship originates and progresses, the study examines how women and men perceive its influence on productivity, career progression, workplace dynamics such as performance demands, growth and equity issues, compensation, rewards, hierarchy and job continuity. The study has been conducted through a literature review and a quantitative analysis after collecting data through a survey. The findings show that while workplace friendship may hold slightly different meaning to different genders, it works in favor of productivity, helps in reducing workplace loneliness and provides emotional support to co-workers in troubled times. The study also indicates that equity issues in reward and compensation may alter workplace relations with variations in the way different genders perceive them. FullArticle...

Experience of Occupational Stress Across Gender and Professional Characteristics of University Teachers in India
Dharitri Baishya and Nagari Mohan Panda

Teachers are the major drivers of a nation's education system and hence require a stress-free working environment to perform at their best. The current study aims to examine occupational stress among university teachers' based on their gender and professional characteristics. This study also attempts to identify the sources of occupational stress across various other characteristics of the teachers. A sample of 536 teachers participated in the study selected from six universities in Assam, India. Data was collected through a self-administered questionnaire-based survey. The major findings of this study indicate the presence of a significant difference in the occupational stress level across the academic position, but not in gender and academic discipline. As regards stress sources, there is a significant difference in 10 out of 20 stressors according to academic positions. The results also show a significant difference across gender for only two sources and for seven sources when it comes to academic discipline. These insights would enable higher educational institutions to focus on adopting strategies to reduce or eliminate the influence of the stressors based on gender and professional characteristics of teachers. FullArticle...

Emotional Intelligence and Work Satisfaction Among Banking Professionals in India: An Empirical Study
Ashish Mathur, Sona Vikas, Urvee Garg, Meghna Dagar and Samiksha Verma

High customer interaction is required in the banking industry, making emotional intelligence an indispensable skill for bankers. The aim of this study is to examine the relationship between emotional intelligence and work satisfaction amongst banking professionals in India. While a myriad of studies have been conducted on emotional intelligence in the banking industry, there have been very few in the Indian setup. After conducting the primary study and collecting data from 600 professionals in India's banking sector, the outcome reveals that both emotional intelligence and work satisfaction are significantly related to each other. The findings indicate that the higher the emotional intelligence among employees, the higher their work satisfaction. Banks are part of the service industry and must comprehend customer requirements, aspirations, and ambitions in order to establish a good perception among customers. Banks should invest in a robust customer relationship management technology that enables them to comprehend their customers' desires when engaging with them, allowing them to cross-sell various offerings based on demand. Human capital is critical in ensuring the banking sector's growth and continuation. That is why high emotional intelligence among banking professionals is necessary for the banks to be successful in achieving customer satisfaction and retention. FullArticle...

Relationship Between Career Growth and Organizational Commitment of Employees
Bitopi Gogoi and Chiranjeeb Gogoi

Today's business world is very dynamic wherein the strategic business planning of firms involves inputs from all staff, for which their commitment and loyalty is required. However, finding suitable talent is not an easy task and neither is retaining them. By ensuring employees' commitment to the organization, there can be huge reductions in costs and time lost. The paper makes an attempt to explore the relationship between career growth and organizational commitment and provides possible directions for future research. The results can be identified as empirical evidence to this relationship. FullArticle...