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Management

MBA Review


January' 07
Regular Features
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Crowdcasting : Innovation Challenges for Future Managers
Economic Value Added: A Critical Analysis
Ethical Dilemma : Managerial View
Training and Development at Birla Cellulosic
BFI : A Cocktail of Career Opportunities
WTO's SPS Agreement : Towards Free Trade Regime
The Dilemma of being a Crisis Manager : Manage the Crisis Within
Decision-making : Dos and Don'ts
Corporate Social Responsibility : A New Slogan
Role of Women in Workplace
Servant Leadership : Influence, Not Force, Matters
Challenges in Change Management
Telecom Industry : Growth Prospects
Global Aviation Industry : Sky is the Limit
New Product Development
Hybrid Intelligent System
Writing for Academic Success : A Postgraduate Guide
     
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Crowdcasting : Innovation Challenges for Future Managers

- - Y Chandra Sekhar

Rising competition and rapid technological changes have meant that it is time the companies looked beyond their four walls for strategies to sustain and survive. Against this backdrop, the idea of crowdcasting could come handy for companies.

Article Price : Rs.50

Economic Value Added: A Critical Analysis

- - Ashok Kumar Panigrahi

The Economic Value Added (EVA) is the difference between the firm's after-tax return on capital and its cost of capital. It has received a good amount of interest in recent years.

Article Price : Rs.50

Ethical Dilemma : Managerial View

- - Mita Vora

Ethical dilemma is a situation where a person's thought process, while selecting an object or an alternative, includes a series of outcomes and becomes very confusing.

Article Price : Rs.50

Training and Development at Birla Cellulosic

- - Samir Gopalan

It is our goal to develop employee skills, knowledge and abilities which will improve overall organizational performance.

Article Price : Rs.50

BFI : A Cocktail of Career Opportunities

- - Manishankar Chakraborty

BFI (Postgraduate diploma in Business, Finance and Insurance) offers a candidate the ability to think laterally and find novel ways to use his past experience. Studies have proved that industry czars have realized their ability to contribute to a bigger cause, once they take fresh stock of the situation while going for short-term courses.

Article Price : Rs.50

WTO's SPS Agreement : Towards Free Trade Regime

- - N Kalai Selvan

The WTO's SPS Agreement contains a set of substantive and procedural provisions aimed at protecting the health and life of human beings, animals and plants simultaneously preventing unjustifiable barriers to trade.

Article Price : Rs.50

The Dilemma of being a Crisis Manager : Manage the Crisis Within

- - Sharad Kamra

Many a time it so happens that managers are caught in a dilemma while managing certain situations where they have to presume the role of a crisis manager. The dilemma is: How to communicate an unpleasant information to the staff; whether or not to communicate at all. This article is weaved around such instances which most of the crisis managers have to go through.

Article Price : Rs.50

Decision-making : Dos and Don'ts

- - Sibha Prasad Parti

The success and failure in management depends upon the decision-making and discriminative power of a manager. The manager, to be a good decision-maker, should have sound functional knowledge more than modern management theories, which put more stress on emotional intelligence.

Article Price : Rs.50

Corporate Social Responsibility : A New Slogan

- - Akhilesh Panday

Corporate Social Responsibility (CSR) is a business-driven response, which covers social, economical and environmental concerns. It is a continually evolving process adopted in various markets.

Article Price : Rs.50

Role of Women in Workplace

- - Bharati Kumar

Though women's participation in the economic development of our country is much more than what the statistics may reveal, their journey into the business world was not that easy. This article highlights the role of women at workplace and their career development. It also attempts to identify various hurdles that may come in the way of women while climbing the corporate ladder.

Article Price : Rs.50

Servant Leadership : Influence, Not Force, Matters

- - N Janardhan Rao

The philosophy of servant leadership is the foundation for great companies and it continues to create a quiet revolution in the workplace.

Article Price : Rs.50

Challenges in Change Management

- - Akesh K

Whenever there is a change in the workplace, employees tend to show reluctance to take any step, as lot of uncertainty prevails in that process. Change is a continuous process and it happens at various stages. It will be more successful if the lessons learnt elsewhere are applied in the workplace from time to time.

Article Price : Rs.50

Telecom Industry : Growth Prospects

- - Vijay Kumar Mishra and P Hanumantha Rao

Indian telecom story is a reflection of new India. Telecom revolution has taken place in India since the enactment of New Telecom Policy 1999. It is a significant element of economic infrastructure of the country. Due to the initiatives taken by the government, a new era has emerged in the Indian telecom services. This article briefly tries to look at the different phases of telecom growth, the target set and the means to achieve the same.

Article Price : Rs.50

Global Aviation Industry : Sky is the Limit

- - Jaydeep Mukherjee

Perhaps, no other industry was affected by the devastating events of September 11, 2001, as badly as the airlines industry. However, it is experiencing the strongest resurgence by rising its fares. Planes are once again full and the airline industry is making profits.

Article Price : Rs.50

New Product Development

- - A Naga Ratna

To be successful in today's dynamic, fast paced and hi-tech economic environment, organizations are coming up with varied products to gain and sustain competitive advantage in the marketplace. With the increased consumer awareness about the products in the Indian market, organizations should have a clear understanding of the consumer perceptions. They should increase the value of the product being introduced which helps for an innovative product launch.

Article Price : Rs.50

Hybrid Intelligent System

- - Pankaj Dashore

Hybrid Intelligent System (HIS) is the awareness in the academic communities that combined and integrated approaches are necessary for solving problems which remained unsolved in the artificial intelligence system.

Article Price : Rs.50

Writing for Academic Success : A Postgraduate Guide

- - CM Madtha

Graduates experience difficulties in academic writing and communication. The author suggests a broad range of management strategies to cope up with these difficulties and improve their quality of writing.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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