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Management

Effective Executive


January '10
Regular Features
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  • Case Study
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Building Innovation Capacity in Emerging Markets : For Developed Markets
What Dilutes the Innovation Party?: Case of Japan
Climbing the Ladder of Retail Innovation for Emerging Consumers : Insights from Latin America
Four Step Process to Implement African Leadership: An Empirical Evaluation
The Quest for Excellence in Bifocal Leadership : Exploiting the Power of Multistage Idea Workout
Can becoming a manager be dangerous to your health? : Is suicide the new occupational hazard?
What do Safety Bucks Really do? : Foster Toxic Work Relations
The Moral of the Moment : A Perfect Time for Reverse Innovation Economics
Courageous Followership or Reverse Leadership : A Critical Component of Risk Management and Innovation
Doing `Wrong' Righter! : Bane of Leaders
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Building Innovation Capacity in Emerging Markets : For Developed Markets

-- Dr. Gary Oster

The business model, labeled `glocalization' wherein multinational corporations develop products in first world countries and then produce and distribute them worldwide, has proven to be unsustainable. Multinational corporations are now pursuing `reverse innovation,' whereby products are developed in the individual markets and then ultimately scaled globally. While this model may succeed, it also indicates that time has come for national companies to engage in successful innovation and meet the needs of their local and regional markets without external ownership or direction.

Article Price : Rs.50

What Dilutes the Innovation Party?: Case of Japan

-- Dr. Jay Rajasekera

Call it reverse innovation or bottom of the pyramid, but it sure represents the symptoms of Western and Japanese companies' confusion on how to tackle the realities of innovation in the globalization age. When the developed economies suffered while emerging markets were growing, Western and Japanese companies realized that they carried innovation in the wrong direction. Can they go back? What are the challenges they face?

Article Price : Rs.50

Climbing the Ladder of Retail Innovation for Emerging Consumers : Insights from Latin America

-- Guillermo D'Andrea, Andrés Terech , and Luciana Silvestri

Emerging consumers want and need it all. Some Latin American retailers have created innovative and attractive shopping experiences that successfully and profitably moved these consumers from resignation to access in both a functional and an emotional way. Different roads may be used to cater to these vast needs, as proves our study of several retailers using a holistic, industry-specific approach brings out.

Article Price : Rs.50

Four Step Process to Implement African Leadership: An Empirical Evaluation

-- Prof. Kurt April and Neville Ephraim

This article details the process of establishing a method for the implementation of African modes of leadership within an organization. African leadership precepts are defined, followed by a brief explanation of the methodology for the research.

Article Price : Rs.50

The Quest for Excellence in Bifocal Leadership : Exploiting the Power of Multistage Idea Workout

-- Kai-Alexander Schlevogt

The new discipline of `multistage idea workout' constitutes an important part of Innovation Honeymoon™ management. Through intensive workout sessions, organizational torch-bearers can excel in bifocal leadership, acquiring the ability to see the big picture while paying close attention to crucial details. In the first step, they need to parse shortlisted proposals precisely and comprehensively. This entails placing the ideas on a `strategic winnowing sieve' after having scored them on an `innovation honeymoon board'.

Article Price : Rs.50

Can becoming a manager be dangerous to your health? : Is suicide the new occupational hazard?

-- Prof. Simon L Dolan and Scott Moodie

This article argues that executives often fail to see that they do not have the resources to properly deal with and manage stress, and they themselves generate and cause an unduly amount of stress on their subordinates. This article is a `wake up call'. It argues that dramatic changes are needed on two fronts _ to incorporate the skills for managing stress into the executive inventory, and to alert executives about the need to identify and prevent stress, for otherwise we will face a new growing pandemic in the workplace.

Article Price : Rs.50

What do Safety Bucks Really do? : Foster Toxic Work Relations

-- Catherine Langlois

So-called `Safety Bucks' schemes attempt to reduce worker injury claims by offering cash rewards to the work force when weeks pass without injury. But safety bucks can turn the decision to claim injury into a game theoretic problem pitting workers on the factory floor against each other. What management sees as a way to reduce frivolous injury claims may be a bet on toxic relations in the workplace.

Article Price : Rs.50

The Moral of the Moment : A Perfect Time for Reverse Innovation Economics

-- Rob Jolles

Article Price : Rs.50

Courageous Followership or Reverse Leadership : A Critical Component of Risk Management and Innovation

-- Ira Chaleff

Article Price : Rs.50

Doing `Wrong' Righter! : Bane of Leaders

-- GRK Murty

Ackoff's management epigrams, such as—all of our problems arise out of doing the wrong thing right, rather than the right thing wrong—have everlasting relevance for leaders to be successful.

Article Price : Rs.50

While reverse innovation is critical, glocalization will continue to be important going forward.

-- Vijay Govindarajan
The interview was conducted by
Dr. Nagendra V Chowdary,
Consulting Editor, Effective Executive
Dean, IBSCDC, www.ibscdc.org

The global economy was enjoying the fruits of American profligacy and hence should have expected to pay some of the price..

-- Lord Meghnad Jagdishchandra Desai
The interview was conducted by
Dr. Nagendra V Chowdary,
Consulting Editor, Effective Executive
Dean, IBSCDC, www.ibscdc.org

A key lesson is the need for global regulations of financial institutions, both banks and non-banks.

-- David Conklin
The interview was conducted by
Dr. Nagendra V Chowdary,
Consulting Editor, Effective Executive
Dean, IBSCDC, www.ibscdc.org

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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