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Management

Effective Executive



August ' 03
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The East India Company - From Traders to Rulers
Corruption: Then and Now
Management Lessons from The East India Company
Accreditation: Need of the Hour for B-Schools
A Holistic Approach to Training and Development
Amazon into Apparels
Leading the Change
Trends in Entertainment Industry of India in Last Two Decades
Competitive Intelligence: Gaining the `Extra' Edge
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The East India Company - From Traders to Rulers

-- N Janardhan Rao

The article charts the transition of the East India Company from a mere business house to the ruler of a subcontinent. It also shows the significant impact the company had on Britain's economic history.

Article Price : Rs.50

Corruption: Then and Now --

Anindya Roy

The article argues that rampant corruption was the reason for the decline of the East India Company. It also cites the recent corporate scandals and draws lessons from them. It shows that a company culture that values correct ethical behavior is important for long-term success.

Article Price : Rs.50

Management Lessons from The East India Company --

Sanjib Dutta

The East India Company was the first multinational corporation. One can draw many management lessons from it. This article discusses some of the management lessons that one can learn from the East India Company.

Article Price : Rs.50

Accreditation: Need of the Hour for B-Schools -- E Veerendra Prasad

Business Schools today are increasingly looking at Accreditation as a differentiation strategy.

Article Price : Rs.50

A Holistic Approach to Training and Development --V V Ramani

Training and development is vital for every organization to cope with changes from time to time. It helps to hone skills, develop versatility and adaptability. Having a well-designed approach towards training and development is very important for every organization. This article suggests a holistic approach to it.

Article Price : Rs.50

Amazon into Apparels -- Pradip Ranjan Sinha

The secret of successful retailing is to provide what customers want. Customers might need a lot of things. They need a large collection of good quality merchandise at the lowest possible price, guaranteed satisfaction for every purchase, friendly and quick service and most importantly a pleasant shopping experience. Amazon hopes to cash in on these strengths through its apparel diversification.

Article Price : Rs.50

Leading the Change -- KBS Kumar

This article explains the significance of change. It also discusses the process of change and the role of the leader in the change process.

Article Price : Rs.50

Trends in Entertainment Industry of India in Last Two Decades

-- Sunil Bhardwaj and Anand Agrawal

The paper discusses the exports profile of film industry, trends in the animation and television software and rise of private channels in the Indian entertainment industry in the last two decades. The paper also summarizes various facts related to the changes in the entertainment industry.

Article Price : Rs.50

Competitive Intelligence: Gaining the `Extra' Edge
-- CSV Ratna and Ramakrishna Neti

The way Competitive Intelligence (CI) is used by corporates has undergone a tremendous change over the years. Bigwigs like IBM, Xerox, and Procter & Gamble have led this evolution.

Article Price : Rs.50

 

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  • SARS : Not Yet Over
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  • Second Round of War for US
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  • Matsushita's Turn Around
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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