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The IUP Journal of Soft Skills

September '10
Focus

Besides words, nonverbal communication too conveys who we are and what we do as it reveals our desires, intentions and motivations spontaneously. Nonverbal communication reveals what words fail to express—the true thoughts and feelings—thus making the invisible familiar.

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Proxemics: Some Challenges and Strategies in Nonverbal Communication
Social Intelligence, a Key to Success
Elements in Cross-Cultural Communication Competence: Derivative of a Case Study Comparing Indian and Japanese Communication
Developing Virtues and Virtuous Behavior at Workplace
An Empirical Study on the Impact of Training and Development on Women Entrepreneurs in Karnataka
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Proxemics: Some Challenges and Strategies in Nonverbal Communication

-- T Prabhu

The term `proxemics' refers to the study of spatial dimension of nonverbal behavior. The understanding of occupation, cultivation, preservation and utilization of the four levels of space, with respect to the relative cultural levels, shall help one comprehend the proxemic behavior of an individual, and thus of a culture. The knowledge and application of certain skills related to proxemics have become very important today. This paper discusses some of the characteristics of proxemics, approaches in the study of proxemic behavior of an individual and culture, and also some of the strategies to be employed to make use of proxemics for effective communication.

Social Intelligence, a Key to Success

-- Catherine Joseph and Sree Sai Lakshmi

Society is a complex web of interactions, in which an individual should be able to get along with people harmoniously. This is the fundamental of Social Intelligence (SI). This paper stresses the importance of SI. People with high SI possess magnetic powers that attract others, and are friendly, supportive and caring; they are successful in the society. But people with low SI have problems in interpersonal relationships and are a misfit in the society. This paper discusses the essential characteristics of SI, steps to develop SI, domains of SI, essential requisites for an employee to accomplish success and the effects of poor SI. It concludes by emphasizing that developing or cultivating SI helps one to become successful.

Elements in Cross-Cultural Communication Competence: Derivative of a Case Study Comparing Indian and Japanese Communication

-- V Vijaya and Binay Tiwari

This paper is based on a case study that compares and highlights specific nuances of Indian and Japanese communication in a formal work context. The objective of this paper is to present a comparison of certain features of Indian and Japanese communication. It is a qualitative study based on participant and natural observation conducted on a small sample of Japanese and Indian managers within the context of an organization. As a synthesis, this paper proposes a framework of cross-cultural communication competence that focuses on certain individual level elements involved in the cross-cultural adaptation process. In conclusion, a three-stage transition model of personal change is deduced and presented.

Developing Virtues and Virtuous Behavior at Workplace

-- Ronald J Burke and Mustafa Koyuncu

This paper reports the results of four studies on the relationship between virtues and indicators of work engagement, satisfaction and psychological wellbeing among four groups of respondents (Canadian and Turkish nurses, physicians, and female managers) in two countries (Canada and Turkey). A virtue is any psychological process that enables a person to benefit oneself and others. Data were collected from respondents using anonymously completed questionnaires. Three virtues were considered: optimism, gratitude and proactive behavior. In general, scores on the three virtues were significantly and positively correlated. Hierarchical regression analyses, controlling for both personal demographic and work situation characteristics, indicated that virtues accounted for significant increments in explained variance on most of the outcome measures used in the various studies. Suggestions for increasing the levels of virtues through training are offered. This paper contributes to the emerging literature in positive organizational scholarship on the relationship of virtues to individual health and performance in work settings.

An Empirical Study on the Impact of Training and Development on Women Entrepreneurs in Karnataka

-- U M Premalatha

Training is essential for producing an able corps of entrepreneurs who not only survive and thrive, but also contribute to the local and ultimately the global economy. Becoming an entrepreneur is a process of encountering, assessing, and reacting to a series of experiences, situations, and events produced by political, economic, social and cultural changes. This paper studies the training and development programs followed by AWAKE, SISI, MDTC, RVIT and KASSIA in educating potential and existing women entrepreneurs in Karnataka State, and evaluates the impact of the programs. Within the context of research proposal, hypotheses were propounded. While primary analytical research methodology was adopted to carry out the research, cluster random sampling methodology was adopted to select the sample women entrepreneurship training centers in Karnataka. Five institutes were considered for the study, and out of the 1,000 trained women entrepreneurs from each institute, 100 samples were selected for collecting the data. The study reveals the impact of training and development on potential and existing women entrepreneurs.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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