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Management

Effective Executive


January '11
Regular Features
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Organizational Trust Amid Crisis : What Does it Constitute
The Myth of S-Curves : Technological Evolution and Product Innovation
Knowledge Makes You Great
You Must Mix Friendship and Business : The Key to Success
Being a Part of `The Big Adventure' : The Privileges and Responsibilities of a Business Career
Create your own business simulation lab to drill your teams in better decision making
The Downside of Using Flexibility as a Currency : How to Get it Right in an Alliance
The Experiential Approach to Trust-Building and Team-Building : Implications for Organizations
Singapore's Malls Go Green : A billion dollar opportunity
The Decentralization Continuum : New Organizational Designs for the 21st Century
The Moral of the Moment : Building Trust: It's So Obvious You Can Miss It
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Organizational Trust Amid Crisis : What Does it Constitute

-- Erika Hayes James, Lynn Perry Wooten

Whether a business crisis leads to positive or a negative, organizational outcome is a function of the actions of the leader as well as an important organizational capability that allows leaders to flourish during times of crisis; that capability is trust. Trust is an organization's capability to create and sustain mutually beneficial relationships with key stakeholders.

Article Price : Rs.50

The Myth of S-Curves : Technological Evolution and Product Innovation

-- Ashish Sood, Gerard J Tellis

Using the S-curve to predict the performance of a technology is quite risky and may be misleading for two reasons: One, most of the technologies do not even demonstrate an S-shape performance curve. Two, several technologies show multiple S-curves suggesting that a technology can show fresh growth after a period of slow or no improvement.

Article Price : Rs.50

Knowledge Makes You Great

-- Dr. APJ Abdul Kalam

I would suggest you that all of you decide on "what you will be remembered for" as quickly as possible, since that statement will act as a goal post for you and facilitate your systematic work for the realization of the goal.

Article Price : Rs.50

You Must Mix Friendship and Business : The Key to Success

-- Bob Murray

There is an old saying, at least in the West: "You can't mix friendship and business." This assumption is not only wrong, infact, the very opposite is true friendships at work are essential. All the things that business owners look for from their enterprises - productivity, engagement, flexibility, staff and customer loyalty - depend on the strength of the interpersonal relationships that exist within their organizations.

Article Price : Rs.50

Being a Part of `The Big Adventure' : The Privileges and Responsibilities of a Business Career

-- Dan Coughlin

The biggest responsibility of being in business is to produce positive results no matter the conditions of the moment. Of course, that might mean changing the way a company has always done things in the past, but that's okay. The job of a business is not to stay with one approach forever. Its job is to create relevant value for desired customers, let those people know that it can deliver that value, and then deliver that value as well as it possibly can.

Article Price : Rs.50

Create your own business simulation lab to drill your teams in better decision making

-- Ken Thompson

This article explores how teams learn and stresses on the importance of business simulation as a vital tool to improve organizational decision-making capabilities. The article also outlines a clear business-driven roadmap involving ten steps for organizations and enterprises who wish to develop their own in-house business simulation capabilities.

Article Price : Rs.50

The Downside of Using Flexibility as a Currency : How to Get it Right in an Alliance

-- Jan Twombly and Jeff Shuman

At a time when companies are increasingly relying on alliance dependent strategies as a key driver of growth, competition for the best deals is enticing more and more companies to use flexibility as a currency in the fight to win the `Partner of Choice' crown and get the deal. Flexibility is a valuable currency, but unless the management risks it creates are properly identified, planned for, and managed, it can become the Achilles' heel of an alliance-centric strategy.

Article Price : Rs.50

The Experiential Approach to Trust-Building and Team-Building : Implications for Organizations

-- Stephanie Jones

In what ways can trust-building be achieved? How can these learning experiences be applied to a typical workplace? It is important to create a framework considering specific leadership and management roles and practices, and how levels of trust can be improved in these specific contexts. If we can apply the learning from an extended experiential training such as an Everest Base Camp expedition or a challenging sailing race to these roles, the potential value of this exercise can be more readily identified.

Article Price : Rs.50

Singapore's Malls Go Green : A billion dollar opportunity

-- Pushpendra

The shopping experience has evolved through the years in Singapore since the inception of the first retail mall in the early 1970's to one of the swankiest retail malls - ION Orchard, opened in July 2009 on Orchard Road. So an announcement on green malls means serious business.

Article Price : Rs.50

The Decentralization Continuum : New Organizational Designs for the 21st Century

-- David Burkus

Technology is making easier for people to connect with one another. This change will push organizations further down a continuum of decentralization. Organizations will experiment with new forms of design. These designs will take the form of federal organizations, lattices and even starfish. This article outlines those decentralized designs as well as provides examples to better understand the changing nature of organizational designs.

Article Price : Rs.50

The Moral of the Moment : Building Trust: It's So Obvious You Can Miss It

-- Rob L Jolles

Article Price : Rs.50

The recent crises have also thrown into sharp relief the fact that many citizens - perhaps with some reason - do not trust businesses.

-- Shantanu Dutta
The interview was conducted by
Dr. Nagendra V Chowdary

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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