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Management

Effective Executive


August'05
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Managing Innovation in the Information Age: Emerging Paradigms
The New World of Tata Steel: Moving where the Markets are
The Indian PC Market: Branding Matters
Core Competence and Business Dynamics: A Multidimensional Perspective for Today's Businesses
The UPA Government Completes One Year: How it Fared on the Agricultural Front
Political Funding in India: Need for a Prudent Approach
Corporate Social Responsibility: A Fad?
Students as Customers: Relationship Marketing in Management Education
Customer Service: A Need for Survival
Planning and Organizing: The Basic Skills of a Manager
Positive Biowaste Management: A National Imperative
Rapid Application Development: Making Judicious Use
IKEA's Innovative Human Resource Management Practices
Vision 2020: What India Can Be and How to Make That Happen
Leadership: The Role of a Leader in an Organization
     
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Managing Innovation in the Information Age: Emerging Paradigms

- - Mohd Nishat Faisal

Innovation has emerged as a key weapon to take on the challenges of information economy. Companies must learn that producing standard products using standard methods alone will not sustain competitive advantage. They must be able to provide customized goods/services of high quality at low-cost, which is possible only when their value chain comprehends the importance of innovation.

Article Price : Rs.50

The New World of Tata Steel: Moving where the Markets are

- - Satish Ailawadi, C S Kale

Tata Steel is reaching out to global markets, managing expansion, and acquiring and initiating more strategic alliances to remain competitive.

Article Price : Rs.50

The Indian PC Market: Branding Matters

- - Sadhu Ramakrishna

The branded players are having a good-time in the personal computer market in India. Will they continue to steal the show from the unorganized players?

Article Price : Rs.50

Core Competence and Business Dynamics: A Multidimensional Perspective for Today's Businesses

- - Anitha Dilipan

New business opportunities and prospects arise only when the core competence intersects with the market requirements and expectations. Core competence should not result in core rigidity. It should be flexible enough to change its focus and strengths according to the business requirements.

Article Price : Rs.50

The UPA Government Completes One Year: How it Fared on the Agricultural Front

- - K P Prabhakaran Nair

The UPA Government's focus is on secondary (manufacturing) and tertiary (services like telecom, banking, insurance and IT) sectors, but the primary sector, which is agriculture, is badly neglected.

Article Price : Rs.50

Political Funding in India: Need for a Prudent Approach

- - Dr. K Ravichandran

The image of the political system in countries like India has been extensively tarnished due to the unlimited and uncontrolled role of money in politics.

Article Price : Rs.50

Corporate Social Responsibility: A Fad?

- - Karunesh Saxena, Divya Kirti Gupta

Corporate Social Responsibility is the latest management buzz used by big companies in order to achieve sustainable development.

Article Price : Rs.50

Students as Customers: Relationship Marketing in Management Education

- - D. Malmarugan, Dr. NRV Prabhu

Higher education institutions are increasingly turning to the marketing techniques developed in the commercial sector and they need to learn the best way to integrate marketing, CRM and brand management.

Article Price : Rs.50

Customer Service: A Need for Survival

- - Deepak Kumar, Pradip Sinha

Customers are the ones who make or break a firm. It has become of utmost importance for today's organizations to understand the true value of customers.

Article Price : Rs.50

Planning and Organizing: The Basic Skills of a Manager

- - Colonel VRK Prasad

Planning and organizing skills of a manager become vital in an event management scenario, where he has to function both as a leader in the `planning' process and as a manager in the `organizing' process

Article Price : Rs.50

Positive Biowaste Management: A National Imperative

- - Krishna Kumar, Kannan R

With a rising population, waste generation will only increase in the future. The thinking should be to treat biowaste as a raw material to manufacture utility products.

Article Price : Rs.50

Rapid Application Development: Making Judicious Use

- - Subhasis Ray

RAD has proven to be a worthy software strategy. However, this is not without risks and drawbacks. It requires the right mix of methodology, technology, people and process.

Article Price : Rs.50

IKEA's Innovative Human Resource Management Practices

- - Sanjib Dutta, Shirisha Regani

Maintaining a strong IKEA culture is one of the most crucial factors behind the continued success of the IKEA concept. - Ingvar Kamprad Founder of IKEA. IKEA values the individual. We make people comfortable here and enable people to grow. - Jaime Martinez, Head of Human Resources at IKEA North America, in 2003.

Article Price : Rs.50

Vision 2020: What India Can Be and How to Make That Happen

- - PV Indiresan

All of us dream to live in a developed India. There are several economic development books that narrate the problems of what's right and what's wrong with India. This book touches upon the `how' part. The insights are given in such a satiric and compelling form, it becomes difficult to put the book down.

Article Price : Rs.50

Leadership: The Role of a Leader in an Organization

- - Dr Neil Béchervaise

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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