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Management

Effective Executive


January06
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Peter F Drucker (1909-2006): The Father of Modern Management
Getting Ahead with Political Savvy: An Ethical Approach to Managing Organizational Politics
The Essentials of Empowerment: The Five Ps
Managerial Leader: A Relook
Effective Communication: Are You Communicating or Miscommunicating?
The Making of a Successful MBA Graduate: The Best is Yet to Come
Why Companies Fail? Lessons from History
Sustaining the Competitive Advantage: Way to Stay Ahead
The Change Makers: Transforming Small Business Ideas into Great Success Stories
Unethical Dimensions of Marketing: Consumers Beware!
Performance Appraisals: How Do I Force Fit My Team into the Normal Curve?
Managing Attrition in the Indian IT Industry
Indias Biofuel Policy: Is it Foolproof?
Revenue Management in Indian Telecom: Emerging Scenarios
KPO: A Strategic Shift
Competition in the Indian TV Industry: An Analysis of Trends
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Peter F Drucker (1909-2006): The Father of Modern Management

- - Sanjib Dutta

Drucker was a visionary and many of the management concepts and philosophies that are commonly used today owe their origin to him.

Article Price : Rs.50

Getting Ahead with Political Savvy: An Ethical Approach to Managing Organizational Politics

- - Laurainne Theogaraj

Politics in organizations is a fact we all have to live with. This article offers insights into organizational politics and its inevitability in the workplace.

Article Price : Rs.50

The Essentials of Empowerment: The Five Ps

- - Patrick Low Kim Cheng

Empowering is all about seeing a group of motivated people brought together with the same objectives.

Article Price : Rs.50

Managerial Leader: A Relook

- - Colonel VRK Prasad

Managers are meant to deal with the incompatible forces while leaders must harness the synergy. Thats where managerial leadership comes into play.

Article Price : Rs.50

Effective Communication: Are You Communicating or Miscommunicating?

- - Niharika Joshi

Often the communication process is given so much importance that it outweighs the purpose of communication.

Article Price : Rs.50

The Making of a Successful MBA Graduate: The Best is Yet to Come

- - Sharad Kamra

Mentoring plays a very important role in the making of a successful management graduate.

Article Price : Rs.50

Why Companies Fail? Lessons from History

- - Amit Singh Sisodiya

Most often companies fail to read market signals, leading to their failure.

Article Price : Rs.50

Sustaining the Competitive Advantage: Way to Stay Ahead

- - Deepak Kumar, Sadhu Ramakrishna

Some companies have shown consistency in bringing out superior products, earning profits, and thus sustaining their market position.

Article Price : Rs.50

The Change Makers: Transforming Small Business Ideas into Great Success Stories

- - Pradip Sinha, Sujoy Dutta

What makes an entrepreneur successful? What are those unique qualities by virtue of which entrepreneurs manage to transform small business ideas into great success stories?

Article Price : Rs.50

Unethical Dimensions of Marketing: Consumers Beware!

- - K Suresh

From serving customers needs, marketing, as a discipline, has acquired unethical shades. Which are the unethical actions common in marketing and what are the reasons for these?

Article Price : Rs.50

Performance Appraisals: How Do I Force Fit My Team into the Normal Curve?

- - S Nandakumar

Performance appraisals should aim at weeding out the bottom ten percent and bringing in fresh talent.

Article Price : Rs.50

Managing Attrition in the Indian IT Industry

- - Ruchi Chaturvedi, Aisha Khan

The year 2004-05 was an other successful year for the Information Technology (IT) industry in India with total software and services revenues recording a high of $22 bn for the year (Refer Exhibit I). The employee base also showed a huge increase to cross the one million mark in the year 2006. However, despite the growth in the overall employee base, companies are struggling to retain their existing employees. s observed that managing attrition in the industry is important because skilled professionals formed the crux of this knowledge-in-tensive industry.

Article Price : Rs.50

Indias Biofuel Policy: Is it Foolproof?

- - KP Prabhakaran Nair

The Government of Indias biofuel policy has many holes which need to be plugged.

Article Price : Rs.50

Revenue Management in Indian Telecom: Emerging Scenarios

- - Hari Prasad KV

Revenue management is a challenge in telecommunications industry. The external factors with ulterior motives and the intricacies of the internal systems are putting the service providers in a state of constant pressure in ensuring their revenues.

Article Price : Rs.50

KPO: A Strategic Shift

- - Harsh Bhargava, Kashyap Parcha

Indian companies, in addition to their regular BPO activities, have slowly started focusing on knowledge or skill-based operations which in outsourcing terminology, is known as Knowledge Process Outsourcing (KPO).

Article Price : Rs.50

Competition in the Indian TV Industry: An Analysis of Trends

- - VS Pai, Dheeraj Sharma

The Indian Television Industry has evolved from the regional nature of competition in the 1970s, to one where almost all global brands are competing, in the 2000s.

Article Price : Rs.50

 
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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