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Welcome to the HRM Review

February '11

Previous Issues

The HRM Review is a unique digest focusing on the dynamic practices of Human Resource Management. Contents include contemporary articles, interviews, debates, research papers, corporate practices, case studies and summaries of articles appearing in leading international magazines and reviews of latest books on organizational behavior, leadership, motivation and strategic HR.

Focus Areas
  • Motivation
  • Organization Development
  • Organizational Behavior
  • Recruitment & Staffing
  • Training & Development
  • Strategic HR
  • HRD
  • Industrial Relations
  • Career Counseling
  • Technology
  • HRM Review is a unique magazine focusing on the dynamic practices of HRM.
  • Contents include contemporary articles, interviews, debates, research papers, corporate practices, and case studies.
  • Articles are carefully screened and selected to cover a wide range of issues in human resource management.
  • Contains executive summaries of articles appearing in leading international magazines and reviews of latest books on organizational behavior, leadership, motivation and strategic HR.
  • A must read for HR professionals, managers, executives, consultants and students who are interested in developing the cutting edge knowledge in the domain of human resource management.
Regular Features
  • Interview
  • Case Study
  • Bookshelf
  • Book Review
Work-life Balance: The HR Perspective
Designing Happiness : Can Organizational Design Influence Happiness?
Deriving Best Results from Teams Through Leadership Training
Career Planning and Development in IT Companies
HR Challenges in Microfinance Institutions
Diversity Recruitment: A New Paradigm in Hiring
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(February 2011)

Work-life Balance: The HR Perspective

-- S Preethi Priscilla

With the advent of globalization, the demands of workplace are ever-increasing and highly dynamic. Employees spend more time at the workplace rather than at home. Although businesses are witnessing new heights, the work-life balance of the employee is no longer in control. Growing number of suicides, divorces, disturbed families and relationships, outrage or conflicts in the organizations, etc. are the reflections of disturbed work-life balance of the employees. It is high time employers must draw out strategies or plan to cope with the problem and help the employees to enjoy their work and live life to the fullest.

Article Price : Rs.50
Designing Happiness : Can Organizational Design Influence Happiness?

-- David Burkus

The study of happiness has been on the rise, both in personal and professional lives. While a consensus definition of happiness has not been established, correlations between happiness and workplace performance have been established. This article examines the relationship between workplace happiness, productivity and firm performance. The article examines Hsieh's (2010) model for using organizational design to inspire worker's happiness. The practices followed by Zappos is used to show application and provide inspiration for organizational leaders.

Article Price : Rs.50

Deriving Best Results from Teams Through Leadership Training

-- Dr. G Ramesh, N Akbar Jan

In the present targeted environment, where projects are complex and complicated, leaders need to be trained well to face the pressures and deal with team members. The success of an enterprise is predominantly dependent upon the quality of its leadership. Effective leadership skills help the leader to establish strong relationships with others, secure their willing cooperation and garner maximum support. They should make a paradigm shift in their approach and learn to push the boundaries of doing things within the same set of procedures. Training, coaching and cross-training will broaden the learning curve and leaders can really acquire new skills through adequate training.

Article Price : Rs.50

Career Planning and Development in IT Companies

-- Priyanka Mishra, Dr. PK Mohanty

This article offers a contemporary perspective on the themes of career planning, career development and career pathing by highlighting the practices of an IT company. An organization's productivity is not only measured in terms of profit, growth, new products and customer satisfaction, but also in terms of employee satisfaction through effective career planning and development initiatives. HR managers face numerous challenges on a continual basis when it comes to improving career planning and development initiatives for an organization's survival.

Article Price : Rs.50

HR Challenges in Microfinance Institutions

-- N Sudheer Kumar, G Susmitha

In today's context, the whole business world has slowed down due to financial meltdown and recession but, the microfinance sector is recording continuous growth and touched the billion-dollar mark. Currently, the sector is attracting many entrepreneurs including youngsters to enter into business with an ambition to start a Microfinance Institution (MFI). Now there are more than 1,000 MFIs currently operating in India and have disbursed only for 10% of the potential demand of over $50 bn as a large proportion of Indians are living below the poverty line and this demand for credit for the poor is still expected to surge ahead.

Article Price : Rs.50

Diversity Recruitment: A New Paradigm in Hiring

-- NR Aravamudhan

Recruitment landscape is on the cusp of constant transmogrification. Organizations and recruiters are looking at ways and means of wooing candidates from multiple sources using varied approaches. Diversity recruitment is currently engaging the attention of the recruiting managers in a big way. Companies are now keen on giving diversity recruitment a big push. Today, we have employees of all hues and kinds entering the workforce. Thanks to the demographic shifts, global workforce is increasingly becoming a melting pot. Thus, diversity recruitment is bedeviled by certain challenges. How should the organization overcome such seemingly intractable challenges and build a case for diversity recruitment is the crux of this article.

Article Price : Rs.50

Apple Inc.'s Corporate Culture: The Good, the Bad and the Ugly

-- Debapratim Purkayastha, Syeda Maseeha Qumer

This case is about US-based consumer electronics company Apple, Inc.'s (Apple), known ability to come out with pathbreaking products. Experts have associated the innovation at Apple with its corporate culture, which the case discusses in detail. At Apple, the work culture was driven by a passion for new products with no end to challenges and opportunities. This case discusses how Apple became the pioneer of the "Work Hard Play Hard" ethic. Apple adopted a style that was not too formal or hierarchical and a more results-driven approach which worked best for them. It also focuses on the career opportunities and employability security, compensation, and benefits offered to the employees by the company. It explains how Apple fostered a culture of secrecy. The demand for absolute secrecy and insistence on control was infused into the company culture right from the beginning. The various dysfunctional aspects of Apple's culture which led the company to the brink of disaster are also discussed.




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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.