Welcome to the IUP Journal of Knowledge Management
A ‘peer reviewed’ journal indexed on Cabell’s Directory,
and also distributed by EBSCO and Proquest Database
The IUP Journal of Knowledge Management is
a quarterly strategy journal that focuses on product
knowledge, services knowledge,
customer knowledge and knowledge
IJKM helps organizations to respond to rapid changes
in a systematic manner.
Privileged access to Online edition for Subscribers.
Triple Management Theory and Agility, Technology Interoperability and Flexibility Challenges
in a Specified Domain
--Raufu Oluwatoyin Raheem
The rate at which internet changes fast in turn changes most of business arena. As a result, most of the workers are exposed to new responsibilities and procedures at an ever-increasing rate to cope with the process and manage the changes. This implies that the workers need to be trained and retrained. Also, it would surely incur additional cost implications for the business. This paper avers that technology and processes are not agile and flexible enough to allow interoperability between the technology itself, people and process. Based on this, the paper applies a combination of process-centric, objective-centric and human- centric management theory of process change caused by smart era evolution and revolution in order to cope with technology agility and flexibility. The approach is applied to workflow orchestration in blacksmith industry and determines its development effort, knowledge spillover and knowledge retention on the course of interoperability using proximity approach. The approach is scalable and easy to apply to evaluate workflow development effort. The implication of this work is that interoperability and technology flexibility and its agility can be supported at management level and workflow effort can be estimated more precisely, helping to estimate the benefit of interoperability of workflow through the business process measurement.
The Role of Indigenous Knowledge
and Coastal Resource Management
in Addressing the Climate Change Impact
on Southeastern Bangladesh
-- Prabal Barua and Syed Hafizur Rahman
Indigenous knowledge management is important for the purposes of conservation, sustainability and reduction of vulnerability due to climate change in coastal areas. The present study explores the utilization patterns and management aspects of natural resources, and economic valuation of the ecosystem services through indigenous knowledge practices in the southeastern coastal area of Bangladesh for adaptation to changing climate. The results of analysis demonstrate that local communities of coastal area are extremely dependent on coastal resources, in particular fishery resources. About 57% household heads have been directly involved in coastal fishing, followed by agriculture, aquaculture, and salt production. Southeastern coastal area of Bangladesh is endowed with a number of estuarine rivers that are rich in fish diversity and also mangrove ecosystem diversity. Teknaf Peninsula, which is one of the longest sandy beach ecosystems in the world, located in southern Bangladesh, has mineral resources and is a potential tourism spot. In fact, fisheries and other coastal resources management in the study area are not yet effective. There is ignorance among the resource users of the linkages between the various coastal ecosystems, but they do have vast traditional knowledge about the resources. Therefore, revitalization of environment-friendly traditional values and formulation of effective environmental protection policies are required to improve management that would promote ecological and economic benefits for local communities and national interests.
Automated Teller Machines (ATMs): The Changing Face of Banking in India
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.
The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.
The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.